[Close] 

Night Manager

Responsibilities:

  • Check guests in and out.
  • Handle and take reservations.
  • Handle guest s special requests and customer complaints during shift.
  • Perform all other front desk duties and responsibilities.
  • Investigate and handle complaints, disturbances, emergencies, etc. during shift.
  • Perform some Night Audit functions, able to review all Night Audit related functions and able to produce Night Audit reports.
  • Assist in the preparation of Night Audit month-end reports, including in-house movie reports, house account summary, phone summary, etc.
  • Interview, train, supervise and develop Night Audit staff, including coaching, counseling and discipline.
  • Prepare, copy, and distribute reports as required.
  • Handle special guest requests.
  • Monitor and prepare Night Audit reports in accordance with Highgate Hotel s requirements meeting various due dates and deadlines, i. e.,
  • Attend and contribute to periodic meetings to maintain favorable working relationships among employees and promote maximum morale, productivity, and efficiency.
  • Perform other duties as requested by management.

Qualifications

  • At least 5 years of progressive experience in a hotel or a related field; or a 2-year college degree and 3 or more years of related experience; or a 4-year college degree and at least 1 year of related experience.
  • Previous supervisory responsibilities preferred.
  • Must be proficient in Windows, Company approved spreadsheets and word processing.
  • Long hours sometimes required.
  • Sedentary work, exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Attend all hotel required meetings and trainings.
  • Participate in M. O. D. coverage as required.
  • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which include wearing nametags.
  • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
  • Must be able to maintain confidentiality of information.

IND1



Don't Be Fooled

The fraudster will send a check to the victim who has accepted a job. The check can be for multiple reasons such as signing bonus, supplies, etc. The victim will be instructed to deposit the check and use the money for any of these reasons and then instructed to send the remaining funds to the fraudster. The check will bounce and the victim is left responsible.

More Jobs

Organic Food Store Manager. Cert B Corp. Berke...
Berkeley, CA URBAN REMEDY
Product Manager, Clinical Mass Spec
Santa Clara, CA Agilent Technologies, Inc.
Senior Manager, Technical Documentation
San Francisco, CA Salesforce.com, Inc
Payroll and Special Accounting Projects Manager
San Francisco, CA Compass Family Services
Interior Designer Coordinator, Facilities Desi...
Culver City, CA Sony Pictures Entertainment
Assistant Facilities Manager
Redlands, CA ESRI