[Close] 

Marketplace Manager

Responsibilities:

  • Oversee all aspects of the daily operation of the hotel's Marketplace which includes offerings such as coffee, tea, juice bars and sandwiches/pastries.
  • Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
  • Supervise market's personnel.
  • Respond to guest complaints in a timely manner.
  • Work with other F&B and operations managers and keep them informed of issues as they arise.
  • Keep immediate supervisor fully informed of all problems or matters requiring his/her attention.
  • Assist in coordinating and monitoring all phases of Loss Prevention in the outlet.
  • Prepare and submit required reports in a timely manner.
  • Ensure preparation of required reports, including (but not limited to) Wage Progress, payroll, revenue, employee Schedules, quarterly actions plans.
  • Monitor quality of service in market.
  • Assist in menu planning and preparation.
  • Ensure compliance with all local liquor laws, and health and sanitation regulations.
  • Ensure compliance with SOP s in outlets.
  • Ensure compliance with requisition procedures.
  • Be visible on the floor and assist staff as needed.
  • Conduct staff performance reviews in accordance with Highgate Hotel standards.
  • Understand, implement and monitor Starbuck s promotions in outlet.
  • Ensure the training of employees on required Starbuck s standards.
  • Be involved in and/or conduct departmental and hotel training
  • Interview candidates follow standards for hiring approvals.
  • Complete tip reporting.
  • Ensure overall guest satisfaction.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Attend all hotel required meetings and trainings.
  • Participate in M. O. D. coverage as required.
  • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, including wearing nametags.
  • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
  • Maintain a warm and friendly demeanor at all times.
  • Perform other duties as requested by management.

Qualifications

  • At least 3 years of progressive experience in a hotel or a related field; or a 4-year college degree and at least 1 years of related experience; or a 2-year college degree and 2 or more years of related experience.
  • Must have knowledge of F&B preparation techniques, health department rules and regulations, liquor laws and regulations.
  • Long hours sometimes required.
  • Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
  • Must be able to maintain confidentiality of information.

IND1



Don't Be Fooled

The fraudster will send a check to the victim who has accepted a job. The check can be for multiple reasons such as signing bonus, supplies, etc. The victim will be instructed to deposit the check and use the money for any of these reasons and then instructed to send the remaining funds to the fraudster. The check will bounce and the victim is left responsible.

More Jobs

Organic Food Store Manager. Cert B Corp. Berke...
Berkeley, CA URBAN REMEDY
Product Manager, Clinical Mass Spec
Santa Clara, CA Agilent Technologies, Inc.
Senior Manager, Technical Documentation
San Francisco, CA Salesforce.com, Inc
Payroll and Special Accounting Projects Manager
San Francisco, CA Compass Family Services
Interior Designer Coordinator, Facilities Desi...
Culver City, CA Sony Pictures Entertainment
Assistant Facilities Manager
Redlands, CA ESRI